Ordering
We have improved our website to make your experience a pleasant one. Ordering though our website is easy and simple. If you encounter any difficultly ordering you can contact our helpful staff at 845-262-0246
Payment, Pricing & Promotions
We accept major credit cards and our server is a SSL secure server. This means that all transactions between your browser and our server are encrypted for security.
All prices listed on our website are only valid with a purchase made on our website. We may not be able to honor all web prices in our store. Prices are subject to change without notice.
Shipping & Delivery
All packages are shipped promptly through the method selected usually within 24 - 48 hours of receiving the order besides weekends, legal holidays, and some Jewish Holidays.
When ordering Tefillin please allow 7-10 days for your order to be ready for shipping. If you are ordering a Talis or Tefillin bag please allow 7-14 days
In the event an item is out of stock shipping will be delayed several days until the order can be completed. If the item is unavailable we will contact you and give you the option to have the order shipped minus that item.
Once your item ships you will receive an email with the tracking.
We cannot be held responsible for items that are lost in the mail. Please make your selection for shipping carefully, unless the option with insurance is chosen your item will be mailed out uninsured.
If Usps is not a reliable method for delivery in your area, be sure to select the UPS option or UPS with insurance and signature required.
Privacy & Security
When you shop at TheSoferCenter.com, you can feel confident knowing that no unauthorized party will ever be able to obtain your credit card or personal information. We guarantee that every transaction you make at TheSoferCenter.com will be 100% safe. Our server is a SSL-secure server. This means that all transactions between your browser and our server are encrypted for security. All of your personal information including your name, address, and credit card information is encrypted ensuring that your information will not be seen as it travels over the Internet. We are committed to protecting your privacy. We do not sell, trade or rent your personal information to others.
Returns & Replacements
Generally speaking, items may be returned to us within 30 days of purchase, postage prepaid, for exchange, store credit, or full refund*.
Any returned merchandise must be undamaged, unused, and unworn with all original packaging.
Please note that shipping charges are not refundable unless the return is due to our error.
However, custom orders such as personalized items and Sefer Torah or Shul ornaments such as Ner Tomid, Yad, Crown, and Brest plates... cannot be returned unless defective.
As well, due to the delicate nature of Sta"m (Mezuzah, Tefillin & Megillah) and the time-consuming preparation required of each and every item, Sta"m can only be returned within 7 days of their receipt and are subject to a 30% restocking fee. They must be in the exact same condition as how they were sent to you, we will determine that once it is returned to us.
Of course, if they are defective (Chas Veshalom) within 30 days a full refund will be provided or the option to have a replacement sent out.
Please contact us for the return shipping address. Please enclose the packing slip/invoice and a letter explaining the reason for your return. If you have any questions about our return policies, please feel free to contact us.
*As of April 11, 2023, our processors will no longer be refunding processing fees for canceled orders. All orders that are canceled due to the customer's request will be refunded minus the 3.5% fee.
We have improved our website to make your experience a pleasant one. Ordering though our website is easy and simple. If you encounter any difficultly ordering you can contact our helpful staff at 845-262-0246
Payment, Pricing & Promotions
We accept major credit cards and our server is a SSL secure server. This means that all transactions between your browser and our server are encrypted for security.
All prices listed on our website are only valid with a purchase made on our website. We may not be able to honor all web prices in our store. Prices are subject to change without notice.
Shipping & Delivery
All packages are shipped promptly through the method selected usually within 24 - 48 hours of receiving the order besides weekends, legal holidays, and some Jewish Holidays.
When ordering Tefillin please allow 7-10 days for your order to be ready for shipping. If you are ordering a Talis or Tefillin bag please allow 7-14 days
In the event an item is out of stock shipping will be delayed several days until the order can be completed. If the item is unavailable we will contact you and give you the option to have the order shipped minus that item.
Once your item ships you will receive an email with the tracking.
We cannot be held responsible for items that are lost in the mail. Please make your selection for shipping carefully, unless the option with insurance is chosen your item will be mailed out uninsured.
If Usps is not a reliable method for delivery in your area, be sure to select the UPS option or UPS with insurance and signature required.
Privacy & Security
When you shop at TheSoferCenter.com, you can feel confident knowing that no unauthorized party will ever be able to obtain your credit card or personal information. We guarantee that every transaction you make at TheSoferCenter.com will be 100% safe. Our server is a SSL-secure server. This means that all transactions between your browser and our server are encrypted for security. All of your personal information including your name, address, and credit card information is encrypted ensuring that your information will not be seen as it travels over the Internet. We are committed to protecting your privacy. We do not sell, trade or rent your personal information to others.
Returns & Replacements
Generally speaking, items may be returned to us within 30 days of purchase, postage prepaid, for exchange, store credit, or full refund*.
Any returned merchandise must be undamaged, unused, and unworn with all original packaging.
Please note that shipping charges are not refundable unless the return is due to our error.
However, custom orders such as personalized items and Sefer Torah or Shul ornaments such as Ner Tomid, Yad, Crown, and Brest plates... cannot be returned unless defective.
As well, due to the delicate nature of Sta"m (Mezuzah, Tefillin & Megillah) and the time-consuming preparation required of each and every item, Sta"m can only be returned within 7 days of their receipt and are subject to a 30% restocking fee. They must be in the exact same condition as how they were sent to you, we will determine that once it is returned to us.
Of course, if they are defective (Chas Veshalom) within 30 days a full refund will be provided or the option to have a replacement sent out.
Please contact us for the return shipping address. Please enclose the packing slip/invoice and a letter explaining the reason for your return. If you have any questions about our return policies, please feel free to contact us.
*As of April 11, 2023, our processors will no longer be refunding processing fees for canceled orders. All orders that are canceled due to the customer's request will be refunded minus the 3.5% fee.
